Technical and customer support (B2B, B2C) via Intercom, email for mobile and web applications (Fax, Weightloss, Telecom, Documents related); CSat analysis via Intercom; Feedback management via JIRA; Review management via AppFollow; Creating a knowledge base, and scripts for internal use via Intercom; Creating and editing external public articles for users via Intercom.

Closely work with the Director of Support on day-to-day operations; Coordinate with the international support department to meet customer satisfaction goals; Provide assistance with online reviews of the company products and services; Customer service analytics and detailed reports; Online Customer support via live chat, email, phone, and SNS.

1st level customer service support, consulting via phone and e-mail, live chat; Scheduling and attending meetings and interviews; Obtaining work permissions and licenses for foreign employees; Visa extension for employees, and members of their families; Providing ID cards, business cards, guest passes, and car passes; Proofread and edit documents, contracts, and internal communications via e-mail; Writing and oral translation; Working with Citibank banking system; Analysis of monthly expenses of office service and assets under the budget limits; Travel support by preparing business travel expense reports, and financial transactions by entering account information; Salary payments, vacation payments, and taxes reimbursement reports.

Incoming calls and e-mails; Live chat customer support; Information support for customers and partner visitors; Organization and control of meetings rooms booking, welcome support; Internal communication between Departments; Organization and follow-up of visa and work permissions for foreign employees; Organization and control of the office maintenance and the documents flow (contracts, supplier invoices); Coordinating the visitors’ flow, informing the office employees; Booking taxis, hotels, and meeting locations, and arranging business trips for staff.

Back-up position Arranging business meetings; Dealing with phone and email inquiries; Office support (supplies, assets)

Human Resource Assistant internship HR documents and archive arrangement Outgoing calls and emails Office support

Part-time position Communication and student service; Consulting on scheduling; Preparing regular reports; Event promotions; Archive arrangement.

Part-time position Outgoing calls and e-mails; Event promotion; Event feedback collection

Planning and preparing activities Explaining, advising on and demonstrating activities Instructing in specialist areas, like sailing or climbing Making sure all equipment and facilities are safe Explaining safety procedures

Management, Human Resources

Management, Human Resources

Preply, German language

Keimyung University, Daegu city, Korean language

GaNaDa Korean language school, Seoul city, Korean Language

The Educational Testing Service (ETS), English language

NIIED, Korean Language