Technical and customer support (B2B, B2C) via Intercom, email for mobile and web applications (Fax, Weight loss, Telecom, Documents related); Software troubleshooting; CSat analysis via Intercom; Feedback management via JIRA; Review management via AppFollow; Creating a knowledge base, and scripts for internal use via Intercom; Creating and editing external public articles for users via Intercom; Setting automation (FIN) via Intercom.

Coordinate the international support team to meet Customer Satisfaction goals; Customer service analytics and detailed reports via Intercom and Notion; Scheduling via Notion; Closely work with the Director of Support on daily updates, notifications; Customer support via email, phone, and SNS (agriculture and animal medicine related) Line 2; Review approval.

Customer service and consulting via phone and e-mail; Obtaining work permissions and licenses for foreign employees; Visa extension for employees, and members of their families; Providing ID cards, business cards, guest passes, and car passes; Proofread and edit documents, contracts, and internal communications via e-mail; Writing and oral translation (Russian/English/Korean); Working with Citibank banking system transactions (salary, vacation payments); Analysis of monthly expenses of office service and assets under the budget limits; Travel support – bookings, preparing business travel expense reports; Tax reimbursement reports.

Incoming calls and e-mails, live chat customer support; Information support for customers and partner visitors; Organization and control of meeting rooms booking, and welcome support; Organization and follow-up of visa and work permissions for foreign employees; Organization of the office maintenance and the documents flow (contracts, supplier invoices); Coordinating the visitors’ flow, informing the office employees; Booking taxis, hotels, and meeting locations, and arranging business trips for staff.

Back-up position Arranging business meetings; Dealing with phone and email inquiries; Office support (supplies, assets)

Human Resource Assistant internship HR documents and archive arrangement Outgoing calls and emails Office support

Part-time position Communication and student service; Consulting on scheduling; Preparing regular reports; Event promotions; Archive arrangement.

Part-time position Outgoing calls and e-mails; Event promotion; Event feedback collection.

Planning and preparing activities Explaining, advising on and demonstrating activities Instructing in specialist areas, like sailing or climbing Making sure all equipment and facilities are safe Explaining safety procedures

Management, Human Resources

Management, Human Resources

Preply, German language

Keimyung University, Daegu city, Korean language

GaNaDa Korean language school, Seoul city, Korean Language

Goethe Institut, German Language

The Educational Testing Service (ETS), English language

NIIED, Korean Language