Having knowledge of entire Reservation Procedure according to International Hotel manual system • Allocate daily tasks to Reservations staff • Responsible for preparation of occupancy forecast • Responsible for implementation of policies and procedures • Responsible for recording Company/Travel Agent Rates both in system and correspondence file • Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis • Identify Top Producing Accounts ensure proper recognition by Reservation staff • Responsible for various Production reports and supply to each department concerned • Monitoring Telephone Manner and general performance of reservations staff daily. • Ensure special handling of repeats guest and very VIP guest • Review room blocking for Long Stay. Suites and special group request • Supervising of Group Reservations • Maintain cordial relations with commercial clients • Responsible for work schedule • Responsible for maintaining a Neat and Orderly position at all times.

• Responsible for overall operations of the hotel • Create and produce reports as required. • Ensure that guest data and management reporting is processed efficiently and accurately while maintaining proper security standards. • Ensure that all accounting transaction and cash handling procedures are in compliance. • Pro actively identify potential guest issues. • Resolving pricing disputes through direct contact with customers • Assist housekeeping in day-to-day activities. • Control inventory and group sales • Recruit, hire, train and retain associates for all supervised departments. • Develop monthly training items to foster development and cross training with other departments. • Monitor guest satisfaction processes, and respond to guest concerns, and inquiries. • Execute best practice techniques resulting in increase revenue, employee and client satisfaction and repeat clients

• Drive Market Share and Revenue Performance • Develop overall pricing strategy to include all market segments and distribution channels • Effectively manage and be in control of all inventory • Maximize hotel revenue by monitoring and controlling daily rate. • Maintain historical data, competitive data and trends • Use the defined set of tools to evaluate revenue management process • Identify areas of improvement and provide feasible suggestions to the authorities • Monitor and analyze competitor pricing/strategies • Prepare detailed charts, tables, graphs, and reports for the senior analysts • Manage all online channels (Expedia(Hotels.com), Booking.com (Priceline), Orbitz, Travelocity, Hotwire)

• Oversee operational functions consistent with the strategic plan, the fiscal budget, and the short term and long-term profitability objectives. • Supervise assigned staff to include: hiring recommendations that encompass the Hotel's diversity commitment; training; coaching; performance feedback, recommending and administering discipline, and scheduling. • Create a work environment that promoted teamwork, recognition, mutual respect and employee satisfaction. • Provide ideas and suggestions for new products, services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment. • Perform all front office duties when necessary. • Prepare front office activity reports for review. • Schedule employees based on volume, demand patterns and scheduled group travel arrangements. • Participate in formulating selling strategies and rate structures. • Perform quality control audits and ensured hotel credit policies were enforced

• Manage registration procedures by ensuring all documentation and information is complete on forms • Make changes and confirm reservations by means of the Lodging Management Systems • Keep records of room availability and guests’ accounts • Provide room occupancy rates and related information • Assist in resolution of conflicts by providing prudent data • Maintain the hotel’s high standard of service and hospitality • Verify that all updated reports have been run • Date stamp, arrange, and track incoming mail • Assist guests with common services and answered any general questions • Represent the Hotel in regard to guest complaints and situations that require instant action • Collect payment following all cash handling rules • Arrange Housekeeping Reports

forein languages, german/english

Orenburg State Pedagogical University, English